Our commitment to you

From our refer a friend and rewards programs, to assisting members in financial hardship, we strive to put people first in everything we do. We genuinely value your feedback and are committed to upholding the Customer Owned Banking Code of Practice. 

Referral and rewards program
Couple happy in home
Heritage Credits Banking Rewards Program
At Heritage, we reward our customers with points on rewards credit cards, as well as for their loyalty. Heritage Credits are redeemable for gift cards and home wares.
Learn more
Couple with their dog happy after they were rewarded to refer a friend to Heritage Bank
Refer a friend to Heritage and get rewarded.
We want to reward you for telling your friends and family about us, so have a look at how to refer a friend through our referral program.
Learn more
Customer feedback
Customer Feedback
People first means providing great customer service to our members. That means genuine respect and personal attention. We value your feedback and encourage you to get in touch with us. 
Learn more
How we're committed to the Customer Owned Banking Code of Practice
As members of the Customer Owned Banking Association, we publicly express our commitment to following the Customer Owned Banking Code of Practice. 
Learn more
Helping you
Financial Hardship
Heritage has policies and processes to assist customers facing financial hardship, including a COVID19 Relief Package. 
Learn more
Help & Guidance Articles