A summary of the steps is provided below. For full details, please download our Deceased Estates brochure. You can also request a copy of this brochure and the relevant forms by calling our Contact Centre on 13 14 22 or collect them from one of our branches.
Step 1 – Notify us
You should let us know as soon as you can about the death of a loved one. We will need you to complete our Deceased Customer Notification form and provide it to us with evidence of the death.
Step 2 – Provide the necessary documents and information to us
Once you have notified us that a loved one has passed away, the next step is to collect a range of information and documents that we need to finalise the account. Generally the executor/administrator will do this for you. We have outlined the documents we need to receive in the Document Checklist below.
Step 3 – Heritage reviews the estate
Once we receive all the documentation, our Deceased Estates team will thoroughly review the accounts your loved one held at Heritage when they passed away.
Step 4 – Complete any additional requirements
If we determine that there are additional requirements or documentation needed to finalise the estate, we will let you know in writing.
Step 5 – Release the funds
Once all the requirements for the estate have been met, we can release funds held in the Heritage accounts, according to the instructions of the executors/administrators.
If you are NOT applying for Grant of Probate or Letters of Administration, the executors/administrators will also need to complete this form:
Documents that may also need to be completed/supplied
These requirements are a guide only, and may change depending on the specific nature of an estate.